Terms and Conditions
Last updated: September 2026
1. About Your Membership
1.1 Membership Types
We offer the following membership options designed specifically for adults over 50:
- Redefine Programme: A 6-week introductory programme designed to help you get started with strength training safely and build confidence.
- 2x per week membership: Minimum of 8 sessions per month on a rolling monthly basis.
- 3x per week membership: Minimum of 12 sessions per month on a rolling monthly basis.
- 6-Month Block: A prepaid block of sessions (once, twice or three times a week) valid for 6 months from purchase.
1.2 Session Allowance
Your monthly session allowance does not roll over to the following month. Unused sessions expire at the end of each billing period. We encourage you to book sessions throughout the month to make the most of your membership. If you know you will be away, please let us know and we can discuss options.
2. Billing and Payments
2.1 Payment Methods
We accept payment by credit card, debit card, or Direct Debit. Monthly memberships are billed automatically on your billing date each month. Your billing date is the same day of the month as your first payment.
2.2 Price Changes
If we need to change our membership prices, we will give you at least 60 days' written notice before any price increase takes effect.
2.3 Payment Issues
If a payment fails, we will contact you to resolve the issue. Please keep your payment details up to date in your member portal. We understand that payment issues can happen, and we prefer to work with you to find a solution rather than immediately suspending your membership.
3. Minimum Commitment and Cancellation
3.1 Minimum Commitment Period
Rolling monthly memberships (2x per week and 3x per week) have a minimum commitment period of 3 months. This means you can request cancellation at any time, but the earliest your cancellation can take effect is at the end of your 3-month minimum commitment period. This helps us plan our sessions and ensures you have enough time to experience the benefits of regular strength training.
3.2 Cancellation Notice
To cancel your rolling monthly membership, you must give us at least 30 days' notice. Your membership will remain active until the end of your current billing period after the notice period has passed. There are no partial refunds for unused portions of a billing period. For example, if you cancel mid-month, you can continue using your sessions until the end of that billing period.
3.3 How to Cancel
You can request cancellation through your member portal or by contacting us directly via email or in person. Once you submit a cancellation request, we will confirm the effective date based on your notice period and any remaining minimum commitment.
3.4 What Happens After You Cancel
After your cancellation is confirmed, your membership remains active and you can continue to book and attend sessions until your cancellation effective date. You will not be charged after this date. We would love to see you again in the future, and you are always welcome to rejoin.
3.5 6-Month Block Memberships
6-Month Block memberships are prepaid and non-refundable once purchased. Sessions must be used within the 6-month validity period. At the end of the block you will have the option to join our rolling monthly plan.
3.6 The Redefine guarantees
Redefine carries two guarantees. Both are refunded in full, to your original payment method, within 14 days of you telling us.
The three-session guarantee. Do your first three training sessions and if it is not for you, tell us before your fourth training session and we refund every penny. You do not need to give a reason. Your onboarding session — the movement and health screen, the InBody scan and building your plan — does not count as one of the three: the three are coached training sessions that follow it.
The Feel Stronger guarantee. Complete all 18 coached sessions of Redefine and if you do not feel stronger, steadier and more confident, tell us within 14 days of your final session and we refund every penny.
How to claim either one. One message — call 0191 535 9344, or email hello@fiftyplus.life. There is no form to fill in and no case to make.
4. Changing Your Membership
4.1 Upgrades and Downgrades
You can change between the 2x per week and 3x per week tiers at any time. Changes take effect from the start of your next billing cycle, not immediately. You can request a tier change through your member portal or by speaking with us. You can only have one pending tier change at a time.
4.2 Moving to a 6-Month Block
If you are on a monthly membership and wish to move to a 6-Month Block, please speak with us directly.
5. Health and Safety
5.1 Health Declaration
All members must complete a health declaration form before participating in any sessions. This helps us understand your needs, any health conditions, and ensure your safety during exercise. You must update your health declaration if your health circumstances change significantly. This is for your protection and helps us provide you with the most appropriate support.
5.2 Medical Advice
Our sessions are designed to be safe and appropriate for adults over 50. However, our coaches are fitness professionals, not medical doctors. If you have any health concerns, medical conditions, or are recovering from surgery or illness, please consult your doctor before starting or continuing an exercise programme. We are happy to work with your healthcare team if needed.
5.3 Personal Responsibility
You are responsible for exercising within your own limits and informing your coach of any discomfort, pain, or concerns during sessions. If something does not feel right, stop and tell your coach immediately. Your safety is our priority, and there is never any pressure to do more than you are comfortable with.
5.4 Emergency Contacts
We ask all members to provide emergency contact details. Please keep this information up to date in your member profile.
6. Facility Policies
6.1 Booking Sessions
Sessions must be booked in advance through your member portal. We recommend booking ahead to secure your preferred time slot, as our sessions have limited capacity to ensure everyone receives proper attention and coaching.
6.2 Cancelling Booked Sessions
If you need to cancel a booked session, please do so at least 24 hours in advance through your member portal. This allows others to book the slot. Late cancellations (less than 24 hours notice) or no-shows may still count toward your monthly session allowance.
6.3 Guest Policy
Memberships are personal to you and cannot be shared, transferred, or used by others. Guests are not permitted to attend sessions in your place. If you would like to recommend FiftyPlus to a friend or family member, please ask us about our referral programme - we would be happy to welcome them as a new member.
6.4 Arriving for Sessions
Please arrive 5-10 minutes before your session to allow time to settle in. If you arrive more than 10 minutes late, we may not be able to accommodate you for that session for safety and fairness to other members.
6.5 What to Bring
Please wear comfortable clothing suitable for exercise, and bring a water bottle. We provide all equipment needed for your sessions. Indoor trainers are recommended.
7. Privacy and Your Data
We take your privacy seriously and handle your personal information with care. Please see our Privacy Policy for full details on how we collect, use, and protect your personal information, including your health data.
8. Changes to These Terms
We may update these terms from time to time. If we make significant changes that affect your membership, we will notify you by email at least 30 days before the changes take effect. Minor clarifications or changes that do not affect your rights may be made without notice. The latest version of these terms is always available at fiftyplus.life/terms.
Your continued membership after any changes constitutes acceptance of the updated terms. If you do not agree with changes, you may cancel your membership in accordance with the cancellation terms above.
9. Contact Us
If you have any questions about these terms or your membership, we are always happy to help. You can reach us:
- Email: hello@fiftyplus.life
- Phone: 0191 535 9344
- In person: Visit us at our studio in Whitley Bay, North Tyneside
Our address is: Berkeley Building, Marine Avenue, Whitley Bay, NE26 1LY
10. Legal Information
FiftyPlus is operated by Fifty Plus Longevity LTD, company number 16065832, registered in England and Wales. These terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.
Nothing in these terms affects your statutory rights as a consumer.